Reference

Your Privacy and Account Safety Matter

Q: What if I want to close my account and remove all my data?

Contact support@ketqua.lat or use live chat to request account closure. We'll disable your login, freeze your wallet and delete your personal data after the legal retention period. You can download your game history first if you want it.

Q: Who do I contact if I think my data has been compromised?

Email support@ketqua.lat immediately or use live chat to report a breach. We'll freeze your account, ask you to reset your password and review your transaction history. Response happens within 2 hours on weekdays.

When you open an account with ketqua, your personal information and payment details are encrypted and held securely.

Encryption on all account flowsDANA, OVO, GoPay, QRIS secureYour rights, clearly stated

Explore the Lobby Read FAQ

What Information We Collect and Retain

ketqua Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you sign up with ketqua, we ask for your name, email, phone number and date of birth to verify your identity and age. If you deposit via DANA, OVO, GoPay or QRIS, we record the transaction details and amount to keep your wallet accurate and

1
ensure withdrawals are verified correctly. We retain your account data for as long as your account is active, plus a retention period where local law permits. We do not sell your personal information to third parties. Cookies on our site help us remember your language preference
2
and track how you navigate the lobby so we can improve load speeds and game discovery. Where local law permits, we use this data to show you games similar to what you've played before.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Request Data Access or Changes

Team online

Live Chat

Open the chat window in the lobby and ask our team to show you what personal data we hold on your account. Response times during peak hours in Bandung and Medan are usually under 5 minutes.

Email Support

Send a data access request to [email protected] with your account email. We'll respond within 48 hours with a summary of your stored information and how to update it.

Account Settings

Update your phone number, email or name directly in the Settings page under Profile. Changes take effect immediately and we log the update for security.

HOW WE SECURE YOU

Data Security and Your Account Rights

Encryption in Transit

Every deposit via DANA, OVO, GoPay or QRIS, and every withdrawal request, flows through HTTPS encryption. Your payment details never touch our servers unencrypted.

Password and Two-Factor

We require a strong password on signup. Once you open your account, you can enable two-factor authentication in Settings to add a second layer. We never store your password in plain text.

Right to Access

You have the right to know what personal data we hold about you. Contact [email protected] to request a full copy of your stored information, withdrawal history and game logs.

Right to Correct

If your account name, email or phone is wrong, update it in Settings or ask support. We'll correct it and keep a log of the change for compliance.

Right to Delete

Where local law permits, you can request account closure and data deletion. We'll close your account and remove your personal data after the retention period ends.

Support Availability

Our privacy team is reachable via live chat daily 09:00–23:00 Jakarta time, or email [email protected] for formal data requests that need a written response within 48 hours.

Frequently Asked About Your Data

Yes, we share only the minimum required to process your transaction. Your name, phone and amount go to the payment partner; they do not share it further without your consent. Game history and account balance stay on ketqua's servers.

Yes. Open your browser settings, go to Cookies, and search for ketqua.lat. You'll see session cookies for login, preference cookies for language, and analytics cookies that track which games you view. You can delete or block them anytime.

We keep withdrawal records for a minimum of 5 years where local law permits. This helps us verify payouts if you need proof and comply with financial reporting rules for your account region.

Contact [email protected] or use live chat to request account closure. We'll disable your login, freeze your wallet and delete your personal data after the legal retention period. You can download your game history first if you want it.

We send you account alerts (withdrawal confirmed, login from new device) and updates about deposits or cashouts. Promotional emails depend on your preferences in Settings. You can opt out of marketing anytime via the email footer or Settings.

Yes. The ketqua app and mobile site use the same HTTPS encryption as desktop. Your deposits via DANA, OVO, GoPay or QRIS are encrypted end-to-end whether you play on Bandung commutes or at home on your laptop.

Email [email protected] immediately or use live chat to report a breach. We'll freeze your account, ask you to reset your password and review your transaction history. Response happens within 2 hours on weekdays.

Your Privacy and Account Safety Matter

How to Request Data Access or Changes

Live Chat

Email Support

Account Settings

Data Security and Your Account Rights

Encryption in Transit

Password and Two-Factor

Right to Access

Right to Correct

Right to Delete

Support Availability

Frequently Asked About Your Data

01 Do you share my data with payment processors like DANA, OVO, GoPay or QRIS?

02 Can I see what cookies are on my device when I visit ketqua?

03 How long do you keep my withdrawal records?

04 What if I want to close my account and remove all my data?

05 Do you use my data to send marketing emails?

06 Is my data safe if I play on my phone or tablet?

07 Who do I contact if I think my data has been compromised?

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