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What You Need to Know About ketqua's Legal Terms

Your account security, payment verification, and data handling follow clear, transparent rules.

Account verification and security stepsWithdrawal processing and dispute handlingData protection and privacy guardrails
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ketqua What You Need to Know About ketqua's Legal Terms
ACCOUNT HELP

Reach Our Legal and Account Support Team

Questions about your account terms, withdrawal holds, or data requests? Our support team in Indonesia handles account and legal inquiries Monday through Sunday, 8 AM to midnight Jakarta time. Contact us via live chat in the app, email, or phone. We respond to data access and deletion requests within 14 business days.

Team online

Live Chat

Open your account and tap Support in the lobby. Chat with our team about account terms, withdrawal verification, or legal questions. Available daily 8 AM to midnight.

Email Support

Send account or legal questions to [email protected]. Include your account email and the specific issue. We reply within 24 business hours.

Account Closure and Data Requests

Request account closure, data export, or deletion via Support in your account settings. We process requests within 14 business days and confirm completion by email.

SECURITY AND TRANSPARENCY

How We Handle Your Data and Account Security

Your account information is encrypted end-to-end when transmitted and stored on secured servers. We use two-factor authentication to protect login access.

Data Encryption

All account data and payment details are encrypted during transmission and at rest. Two-factor authentication via SMS or authenticator app adds a second login layer.

Payment Security

Payment processing is handled by licensed Indonesian payment gateways. Card and wallet data never touches our servers. Withdrawal verification includes photo ID and address confirmation.

Data Retention and Deletion

Transaction records are kept for 24 months for dispute resolution and tax compliance. Request permanent account deletion via Support; we purge personal data within 30 days of account closure.

Fraud Prevention

Withdrawal requests are screened for suspicious patterns. Large or rapid transfers trigger manual review. We contact you by SMS or email if unusual activity is detected.

Third-Party Sharing

We share data with payment partners and regulators where legally required. We do not sell your email, phone, or play history to marketers or data brokers.

Data Subject Rights

You can request access to all data we hold about you, request corrections, or ask us to delete your account. Submit requests via Support. We respond within 14 business days.

Answers to Your Common Legal and Account Questions

Browse quick answers about account verification, withdrawal holds, data rights, and account closure. If your question is not listed, reach Support via live chat in the lobby or email [email protected].

Withdrawals are held for 24–72 hours to complete fraud checks and payment verification. We verify your ID and payment method once per account; after that, most withdrawals clear within 2–4 hours. Delays can occur if payment gateways are slow or if fraud screening flags unusual activity. Contact Support via chat if your withdrawal has not cleared after 72 hours.

Yes. Open the Support menu in your account, select 'Data Access Request', and confirm your identity. We compile your data within 14 business days and send it as a downloadable file. This includes account history, deposits, withdrawals, and play logs.

Go to Account Settings, select 'Close Account', and confirm. Any balance will be withdrawn to your registered payment method within 24–48 hours. After closure, your account cannot log in, but we retain records for 24 months for compliance. Request permanent data deletion via Support if you wish.

Yes. Payment data is encrypted by the payment provider and never stored on ketqua's servers. We only see confirmation that a deposit or withdrawal succeeded. Two-factor authentication on your payment app adds another security layer.

Contact Support immediately via live chat or phone. Change your password and enable two-factor authentication if it is not already on. We freeze suspicious accounts while investigating and reverse fraudulent withdrawals where possible within 14 days.

Transaction records and account activity are retained for 24 months for dispute resolution and tax compliance. After account closure, we delete personal data within 30 days unless legal hold is in place. Contact Support to request early deletion.

No. Each person may open one account only, verified with a unique ID and payment method. Sharing an account or opening duplicate accounts violates our terms and may result in suspension. Account balances may be forfeited if multiple accounts are linked.

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